Warranty Information
All products sold by us are brand new, factory fresh, first quality. All the products we sell are original, unaltered, and are sold at a substantial discount over regular retail and manufacturer minimum suggested prices.
In addition, we offer factory reconditioned products. Those products are clearly marked as "Refurbished". 

New products:
We offer a full 1 Year USA limited warranty. New products are warranted to be free from defects in material and functionality under normal use for a period of 1 full year from the original invoice shipping date.
Items returned for warranty service may be repaired or exchanged at our own discretion. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value (not to exceed the original purchase price). 
The cost of shipping the product to and from our warehouse upon completion of the repair or exchange, is the responsibility of the buyer. 
Non-USA buyers Please note that many manufacturers provide warranty for their products in your country. Please use their local contact information for warranty issues. If for any reason you are unable to obtain service locally, our warranty will be in effect. 

Cell Phones:
All sales are final. We warrant that your new purchased cell phone is free from defects. Please, check and notify us within 4 Days of receipt, if you find any malfunction. After receiving your unit and verifying the problem, we will exchange for the same item. No Substitutions or refunds allowed. 

Factory Refurbished products:
We offer a 90 day limited warranty. Refurbished products are warranted to be free from defects in material and functionality under normal use for a period 90 days from the original invoice shipping date. Items returned for warranty service will be repaired by the manufacturer. If repair is not completed and the same item is not in stock, we reserve the right to replace the item with a similar model or issue store credit for the current value, but not to exceed the original purchase price. 

Opened Box products:
The condition of those units is clearly marked; they are new and carry the same full 1 year limited warranty as new products. Those products have been either opened for display or returned to us for exchange and are unused. We offer an additional discount for opened box products. 

New Car Subwoofers:
Those products carry the same full 1 Year limited warranty as new products. Please note: it is maintained that finding an appropriate amplifier and installation kit to power the purchased subwoofers, is the buyer's responsibility. Subwoofers that are blown or abused are not eligible for return, and are not covered by any warranty. 

New Marine Electronics products:
Those products carry the same full 1 Year limited warranty as new products.
Please note: marine products are NOT water proof! Marine head units do have a certain protection that makes them resistant to water entering through its front panel. However, the entire body of the unit must be mounted such that it is protected from any splashing water.
Marine amplifiers also must be protected and installed in a dry area.
Marine speakers and subwoofers are generally very resistant to splashing water and can be installed anywhere for marine application. 

TV's & monitors 21" and larger:
Those items are not returnable, and are covered solely by the manufacturer warranty.
TV's may not be returned due to a manufacturer defect. Please contact the respective manufacturer for any warranty issues. Most of the larger TV's (27" and bigger) carry an in-home warranty from their respective manufacturers. If your TV arrives with visible damage due to shipping, delivery must be refused and reported to us immediately. Once the damage is confirmed with the shipping company, an exchange will be provided. 

Cables & Connectors:
Opened items cannot be returned for refund or exchange. 

Extended Warranties:
Currently, we offer extended warranties (aka service plans) from USA recognized brands like Repair Master and CPS.
These are special order items and are NOT returnable.

Prior to completing your purchase, you may add the appropriate warranty to your order. You may also purchase the extended warranty up to 30 days after your initial purchase. If you are unsure as to which warranty is right for you, please email us.



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