This section outlines our policy when returning an item, requesting for refund, defective items and warranty information. Please read these guidelines thoroughly before ordering or before contacting customer support.
A :Return, Refund Policy
B :Did You Receive a Damaged or Defective item?
C :Are you missing an Item
D :Received the Wrong item?
E :Out of Stock Order
A:Return, Refund Policy
All products that stereosound.com sells are brand new and few refurbished items, with manufacturers' warranty. If you are not satisfied with any item you purchase, you may return it within 25 days of receipt with the following conditions:
a) Resctocking Fee 15%
A restocking / service fee of 15% of unit price plus original shipping costs based on UPS Ground published rates will be deducted from refund.
b) Unit must be in Original Condition
Unit must be in Factory New Condition and complete with all accessories, and original packaging. The cost of any repairs and or replacement of missing accessories will be deducted from refund. Units returned without original packaging will be refused and NO REFUNDS will be issued.
c)Shipping cost to return the item
Unit must be returned to us at your cost via UPS and insured for full value. Please retain the tracking number for your records.
d)Return Merchandise Authorization
Prior to returning a item please contact firstname.lastname@example.org a RMA number. If you return item without a RMA number the shipment will be refused . Please Note: A RMA number sometimes takes a few days to be issued. The 30 day limit is based on when you request the RMA, not when we issue it. Unit must be returned to our warehouse with 15 days of issuance of RMA number
If any warranty seals have been tampered with or if you have modified or abused the unit in any way (upgrades, dents, etc.) NO REFUNDS will be issued.
If more than 30 days has elapsed since receipt of item ( based on shipping records) Under no circumstances will a refund be issued.
B:Did your receive a damage or defective item?
When you receive an order and find a damaged item, please inspect the shipping package. If the shipping package shows signs of damage or rough handling, please notify the carrier immediately. Items received damaged may be replaced or refunded. All damage claims must be done through the web site "Returns" section. Please choose "refund" or "replacement" based on your desire. Once approved, you will be notified how to proceed. Damaged items returned without a return authorization may be refused by stereosound.com upon receipt
C:Are you missing an item?
If you receive a shipment without all the items you believe you ordered, please review your order online in the "order status" section. Items that were out of stock when you order shipped will be indicated as not shipping on our order. If your online order show the missing item shipped, you may file a shortage claim by sending an email of the details to email@example.com.
D:Received the wrong item?
If you received the wrong item, or item that you did not order, you can return to us and we will give you a complete refund. You still need to obtain an RMA number though. We will mail you a call tag and the UPS label shipping back to us free of charge.
E:Out of Stock Item?
Stereosound.com.com does not maintain backorders for customers. If an item you ordered is out of stock at the time your order is shipped, the item will be canceled from your order without notice.
All products that stereosound.com sells are brand new, with manufacturers' warranty. In addition to the manufacturers warranty, stereosound.com provides a 25-day replacement warranty on all products. As with all warranties, any signs of user abuse voids the warranty.
In the case of a product failure and replacement, the product will be returned at stereosound.com at your cost. Handling fee as listed below DOES NOT APPLY in the case of a warranty replacement.
Please note products that are to be returned for replacement will require all original packing and accessories.
Prior to returning a item please contact the manufacturers tech support department to confirm that the item is faulty and request an incident number. In order to obtain a RMA number please contact firstname.lastname@example.org and provide your order number, product and description of problem. Please also include a incident or reference number from the manufacturer. If you return item without a RMA a exchange cannot be processed.
Please Note: A RMA number sometimes takes a few days to be issued. The 30 day limit is based on when you request the RMA, not when we issue it.
After 30 days all product warranties and tech support are provided by and administered by the manufacturers of the products. Please contact manufacturers directly regarding any claims or questions.